Returns

We hope you love your piece by SASA Works and through the process of selecting or commissioning your piece that you will be happy with the work. Each piece is made uniquely and quality is very important to us.

We take special care to crate and pack our work in a way which prevents any damage in transit. Upon delivery of your goods, it is your responsibility to inspect each item and any damaged goods should not be signed for. Should your product not arrive in perfect condition please contact us within 48 hours with a photograph of the item and a member of the team will advise on the best solution including return or repair options. After this time SASA Works cannot be held responsible for goods that are no longer in our care.

Any potential claims associated with shipping damage must be notified to the carrier in writing by recording damage details on the accompanying shipment documentation confirmed by the carrier’s signature. Any agreed returns will only be accepted if products are returned in original packaging and unused.

We only replace items which are damaged. We use high-quality woods with beautiful variations in grain, colour, knots and other character markings. We do not accept returns or refunds based on natural variations in our material.

Wood is natural material which can change across its dimension depending on moisture, as a result of changing temperatures and humidity. We work with wood which has been dried to the correct moisture content but sometimes warpage, shrinkage and dimensions changes can still occur, especially when the furniture is shipped to climates different to that in which it was made. We cannot accept returns based on climatic differences; addressing issues of moisture will usually resolve the issue.

We are happy to provide a refund or exchange for goods still in their original packaging and a fully re-saleable condition within 14 days. This applies if you’re unsatisfied with the product you’ve purchased or if you’ve simply changed your mind. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return an item please notify us in writing, either by email or post to SASA Works Ltd. We will do our best to respond within 48 hours to confirm your refund. Any item not in its original condition, damaged or returned more than 30 days after delivery will only qualify for a partial refund.

If you request a refund which is approved we will credit the cost of your item excluding the cost of delivery.